Customer Testimonials
Very friendly people
Very good service, comfortable setting..
Fast and great service
Bought a van there, and the sales staff was awesome. Clint Patterson is the best.
My wife and my 3 month old daughter took our 2018 Chevy Malibu for some work to be done ,and she had nothing but positive things to say about the dealership! I’ll definitely be coming back to get any work I need done in the future, and when the time comes to upgrade my wife’s car to her dream SUV. I’m going here first!
Everyone was professional and friendly. Answered my questions and you have a very comfortable and friendly atmosphere to wait for you vehicle to be serviced.
Vince and the crew were awesome. Really easy to work with. Hope they are still around on the next purchase!
My experience was great at Sarah Chevrolet great job
Very friendly people. Perry Armour is the one to see
GREAT
Wonderful
All personnel that I dealt with, Clint Patterson and Jason, the finance specialist were both extremely helpful and a pleasure to work with. Will not hesitate to purchase another vehicle if I can deal with these 2. Will send any referral I have to these 2.
Always a pleasure meeting the people of Serra Chevrolet in Jackson TN, just great folks to deal with. Whether you're buying a new vehicle, getting your vehicle serviced or whatever you are needing. I definitely recommend
The service was on time (actually early) and done quickly.
Everyone I had interactions with at the dealership was friendly and made the process of buying a vehicle as easy as possible! Vince Osborne was patient with me and answered all of my questions, even questions I didn't know I had! Buying a new car is never what I'd call fun, but everyone made it easy and as quick as possible! I love my new Buick Encore!
Everyone was helpful in letting me know what was wrong and explained it in great detail.
I had an amazing experience with buying my car Joseph Pinkston was very patient and time to ensure I found exactly what I wanted!!! I didn’t feel rush he was very passionate about getting me in to a car that was right for me and I’m in love with my new trax
The mechanic explained everything thoroughly where I could understand.
I was in and out in less than an hour. The technician explained what they were going to do before they did the work. He was very professional and friendly.
Everyone was so nice and helpful, thank you Mr. Nash aka Coke
Trevor Burns was very professional and efficient, in understanding of why I came to them. He helped me find a GREAT car for an astoundingly good price for what we got. We had a hiccup or two along the way and the whole team where as patient as can be. I highly recommend going by and seeing them
My salesman did everything to make me feel comfortable and was able to give me answers to the many questions I had.
Fast and efficient. Friendly staff.
Mrs Claire Brandon my best ever recommendation. Never imagined getting so much profits within a short period of time , it happened surprisingly I got it , this is huge for me and super happy and excited for this win , it’s a great start for me in line of trade, you been a genius trader Mrs Claire Brandon. you finally put a smile on my face , despite telling you my problems you didn’t take advantage of me,thanks a lot Mrs Claire You can reach her she is forex trade expert she made me $10,700 in just one week with the ...
We live out of town now and have used other dealerships in our area and still choose to come back to Jackson dealership because it’s always a great experience. We can’t say that about the location closer to us. Clay was very helpful in the service department. He’s very friendly and polite and gets the job done!
Michael Fisher was the nicest, caring and most understanding salesman I have ever came in contact with. He went out of his way to make sure I was happy and pleased with my Buick. He was not pushy or rude like others I have encountered. I would recommend him to anyone.
Dustin did great. I told him what I wanted he made it happen.
This is the best experience I've ever had buying a car through a dealership. Everyone who works at Serra of Jackson was super helpful and friendly. Every part of the purchase process went so smooth. I never felt like I was taken advantage and there was no pressure. I highly recommend this dealership and I'm happy that I traveled out of my way 250 miles to buy from them.
Very organized, professional, and efficient.
Great customer service!
I enjoyed the hospitality, and the great service!
Justin and Dustin were great. Accommodated our needs to a tee. Anything we asked they were on it. Thanks for a great experience!
Communication was great and the wait was not too long.
Fast
I need some info and the service dept was super helpful
Verry happy with sales staff. I purchased a 2023 Denali. The service department did an excellent job of installing a bed cover on it.
They got me in and out pretty fast for an oil change and have nice staff and a comfy waiting area, but I will say when you schedule an appointment, make a call instead of using the website because the website must have a glitch in it or something because have scheduled appointments on it before and not been scheduled due to the website!
Great customer service!
Service techs we nice and efficient about getting the job done. However, I confirmed three times that my first oil change would be free since I bought it, and each time I was told it would be. However, at the time of checkout, I was still being charged for the oil change. I agreed to pay for the tire rotation since it wasn’t included, but it’s frustrating when you do your best to receive accurate information and the ball is still dropped. Thankfully, the issue was resolved, I just wish it would t have been so difficult.
After braking down, a new starter got us back on the road! Andrew was a great guy, excellent at diagnoses and repair!
Everyone was nice,helpful and answered any questions I had.
Good service in a short time !
It was good tammy was my salesperson for the last 4 cars there does a great job
Overall really good experience with salesman Clint and team. Everyone was very friendly, even the receptionist. Very helpful and communicative over text and email.
Easy on time check in with service for my warranty repair. They took the truck right in and had it back to me in under an hour.
Clint was Awesome! I couldn’t ask for a better salesman. He always kept me informed & was not pushy at all. I would recommend everyone to go see Clint. Best experience I’ve had buying a car.
We worked with Derrick Tucker twice and he has done a wonder job. I love my car!!!!
Prompt service, wait time was as quoted, super clean facilities
Clay was friendly and reliable! when he said he would call me back, he did so within 30 minutes. I was very impressed with everyone's professionalism. the waiting area was comfortable and clean with plenty of coffee. I will definitely come back to Serra for all my vehicle service and future purchases.
Salesman Mark Talkington was very helpful. Not only did he take care of my needs but also help my wife with her phone and app on her suv that she purchased at a another dealer. If you go to this dealership ask for Mark Talkington. Mark and Jason made this transaction more pleasant and easy going. I usually hate to go to car dealers but these gentleman made it an enjoyable experience. Thanks.
Quality and quick service
recall of wiper blades repaired.
Prompt courteous service.
treated like family
Great salesman
My salesman is Joe Rice, he was very prompt and courteous with information and feedback, took care of details of the sale, and assisted with arranging financing. All of this over the phone and in email. This is an out of state purchase and I will be arriving at an Amtrak station about 50 miles from the dealership at 4:00 AM. They are sending a driver to pick me up upon arrival! He is going to drive me to the dealership where they are going to open up early so I can sign paperwork and then get on my way home. That ...
Love the Serra crew! Always been taken care of here!
Initially, I wasn’t impressed because the salesperson did not stay in touch after I inquired about the availability of particular model. When I called to follow up and told this to the online salesperson, she connected me with a different salesman. He was very responsive and had a car ready to test drive upon my arrival. However, it didn’t meet my criteria, so he listened and presented another make and model that did. Although, it was a bit over budget, I decided the features were worth the upgrade and purchased it. If my family needs another vehicle, we ...
Everyone is super helpful and nice - GREAT customer service- very quick getting what i needed done - and called as soon as it was ready!! Very happy with my experience!!
Professional Service with a Personal Touch!!!
Completely satisfied
Mr. Fisher was very patient with me and always kept me updated with my purchase. Very friendly!
Had a great experience buying with Clint Patterson. Took the time with us to test drive yesterday and talk with us to figure out what vehicle fit our needs best. We are excited and love our new ride. 5 ⭐️
I want to say a big thank you to Mrs DONALD MAUREEN for helping me gain my financial freedom. I never knew Forex and Crypto trading can be so profitable until I met Mrs Donald Maureen who helped me manage my trading account. I invested $500 and got a profit of $6,800 within 5 days. Mrs Donald Maureen has the best trading signals that can help you win whenever you trade. She's the best account manager I've ever seen and the only way I can show my appreciation is by recommending her to others. If you are a beginner or you ...
I have never been in a place where the employees worked so very hard to make sure I was satisfied and happy. Their customer service is exemplary I want to thank Jonathan Cox for being the world's greatest salesman, not only did he represent the company with pride and heart but he went above and beyond to help a person like me with no credit achieve my dream car. One of the best car dealers I have ever met in my life and I would recommend anyone and everyone to go to Sierra Chevrolet. Since going there they are ...
Very good experience. Better than expected.
They always treated us right every time we buy vehicles from this dealership
Jose did an excellent job.
The guy that helped me was very friendly, helpful and polite I hope he waits on me the next time I visit for my oil change.
Very friendly and knowledgeable staff, their inventory for Chevrolet is very limited but they have a good selection in the KIA brand.
They did the service promptly
Very Helpful and Professional
My place!🥴
Salesperson was extraordinary. Purchase process is TOO long.
I purchase a new 2500 High Country 2500 HD from Jared. Even with product availability like it is he got a truck slotted for me, communicates very well, and got the truck in 8 weeks. Great experience and love the truck as well as Jared’s service.
Got me in checked my keyfob and had another one working and I was out the door and even made it to work on time, good job guys
Yes I do recommend gave me a good deal on my challenger
I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at ...
Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.
We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you ...
A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had ...
I bought a new truck here. I told them I would pay the invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type truck I wanted, and came back with about a dozen. We looked thru the sheets on them, and they called the dealer that had the one that I wanted. It was late afternoon by then, but they had it there the next morning.<br>I was very satisfied with the price, and did not have ...