Customer Testimonials

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Google Jun 10, 2023

Very friendly people

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Google Jun 7, 2023

Very good service, comfortable setting..

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Google Jun 5, 2023

Fast and great service

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Google Jun 4, 2023

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Google Jun 3, 2023

Bought a van there, and the sales staff was awesome. Clint Patterson is the best.

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Google Jun 1, 2023

My wife and my 3 month old daughter took our 2018 Chevy Malibu for some work to be done ,and she had nothing but positive things to say about the dealership! I’ll definitely be coming back to get any work I need done in the future, and when the time comes to upgrade my wife’s car to her dream SUV. I’m going here first!

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Google May 27, 2023

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Google May 25, 2023

Everyone was professional and friendly. Answered my questions and you have a very comfortable and friendly atmosphere to wait for you vehicle to be serviced.

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Google May 23, 2023

Vince and the crew were awesome. Really easy to work with. Hope they are still around on the next purchase!

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Google May 16, 2023

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Google May 16, 2023

My experience was great at Sarah Chevrolet great job

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Google May 6, 2023

Very friendly people. Perry Armour is the one to see

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Google May 5, 2023

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Google May 4, 2023

GREAT

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Google May 4, 2023

Wonderful

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Google Apr 28, 2023

All personnel that I dealt with, Clint Patterson and Jason, the finance specialist were both extremely helpful and a pleasure to work with. Will not hesitate to purchase another vehicle if I can deal with these 2. Will send any referral I have to these 2.

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Google Apr 27, 2023

Always a pleasure meeting the people of Serra Chevrolet in Jackson TN, just great folks to deal with. Whether you're buying a new vehicle, getting your vehicle serviced or whatever you are needing. I definitely recommend

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Google Apr 26, 2023

The service was on time (actually early) and done quickly.

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Google Apr 26, 2023

Everyone I had interactions with at the dealership was friendly and made the process of buying a vehicle as easy as possible! Vince Osborne was patient with me and answered all of my questions, even questions I didn't know I had! Buying a new car is never what I'd call fun, but everyone made it easy and as quick as possible! I love my new Buick Encore!

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Google Apr 22, 2023

Everyone was helpful in letting me know what was wrong and explained it in great detail.

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Google Apr 22, 2023

I had an amazing experience with buying my car Joseph Pinkston was very patient and time to ensure I found exactly what I wanted!!! I didn’t feel rush he was very passionate about getting me in to a car that was right for me and I’m in love with my new trax

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Google Apr 19, 2023

The mechanic explained everything thoroughly where I could understand.

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Google Apr 13, 2023

I was in and out in less than an hour. The technician explained what they were going to do before they did the work. He was very professional and friendly.

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Google Apr 12, 2023

Everyone was so nice and helpful, thank you Mr. Nash aka Coke

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Google Apr 11, 2023

Trevor Burns was very professional and efficient, in understanding of why I came to them. He helped me find a GREAT car for an astoundingly good price for what we got. We had a hiccup or two along the way and the whole team where as patient as can be. I highly recommend going by and seeing them

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Google Apr 8, 2023

My salesman did everything to make me feel comfortable and was able to give me answers to the many questions I had.

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Google Apr 5, 2023

Fast and efficient. Friendly staff.

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Google Mar 31, 2023

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Facebook Mar 28, 2023

Mrs Claire Brandon my best ever recommendation. Never imagined getting so much profits within a short period of time , it happened surprisingly I got it , this is huge for me and super happy and excited for this win , it’s a great start for me in line of trade, you been a genius trader Mrs Claire Brandon. you finally put a smile on my face , despite telling you my problems you didn’t take advantage of me,thanks a lot Mrs Claire You can reach her she is forex trade expert she made me $10,700 in just one week with the ...

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Google Mar 22, 2023

We live out of town now and have used other dealerships in our area and still choose to come back to Jackson dealership because it’s always a great experience. We can’t say that about the location closer to us. Clay was very helpful in the service department. He’s very friendly and polite and gets the job done!

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Google Mar 22, 2023

Michael Fisher was the nicest, caring and most understanding salesman I have ever came in contact with. He went out of his way to make sure I was happy and pleased with my Buick. He was not pushy or rude like others I have encountered. I would recommend him to anyone.

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Google Mar 17, 2023

Dustin did great. I told him what I wanted he made it happen.

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Google Mar 17, 2023

This is the best experience I've ever had buying a car through a dealership. Everyone who works at Serra of Jackson was super helpful and friendly. Every part of the purchase process went so smooth. I never felt like I was taken advantage and there was no pressure. I highly recommend this dealership and I'm happy that I traveled out of my way 250 miles to buy from them.

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Google Mar 14, 2023

Very organized, professional, and efficient.

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Google Mar 10, 2023

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Google Feb 28, 2023

Great customer service!

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Google Feb 27, 2023

I enjoyed the hospitality, and the great service!

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Google Feb 27, 2023

Justin and Dustin were great. Accommodated our needs to a tee. Anything we asked they were on it. Thanks for a great experience!

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Google Feb 23, 2023

Communication was great and the wait was not too long.

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Google Feb 21, 2023

Fast

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Google Feb 20, 2023

I need some info and the service dept was super helpful

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Google Feb 16, 2023

Verry happy with sales staff. I purchased a 2023 Denali. The service department did an excellent job of installing a bed cover on it.

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Google Feb 12, 2023

They got me in and out pretty fast for an oil change and have nice staff and a comfy waiting area, but I will say when you schedule an appointment, make a call instead of using the website because the website must have a glitch in it or something because have scheduled appointments on it before and not been scheduled due to the website!

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Google Feb 11, 2023

Great customer service!

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Google Feb 10, 2023

Service techs we nice and efficient about getting the job done. However, I confirmed three times that my first oil change would be free since I bought it, and each time I was told it would be. However, at the time of checkout, I was still being charged for the oil change. I agreed to pay for the tire rotation since it wasn’t included, but it’s frustrating when you do your best to receive accurate information and the ball is still dropped. Thankfully, the issue was resolved, I just wish it would t have been so difficult.

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Google Jan 28, 2023

After braking down, a new starter got us back on the road! Andrew was a great guy, excellent at diagnoses and repair!

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Google Jan 27, 2023

Everyone was nice,helpful and answered any questions I had.

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Google Jan 24, 2023

Good service in a short time !

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Google Jan 14, 2023

It was good tammy was my salesperson for the last 4 cars there does a great job

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Google Jan 8, 2023

Overall really good experience with salesman Clint and team. Everyone was very friendly, even the receptionist. Very helpful and communicative over text and email.

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Google Dec 22, 2022

Easy on time check in with service for my warranty repair. They took the truck right in and had it back to me in under an hour.

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Google Dec 21, 2022

Clint was Awesome! I couldn’t ask for a better salesman. He always kept me informed & was not pushy at all. I would recommend everyone to go see Clint. Best experience I’ve had buying a car.

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Google Dec 21, 2022

We worked with Derrick Tucker twice and he has done a wonder job. I love my car!!!!

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Google Dec 20, 2022

Prompt service, wait time was as quoted, super clean facilities

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Google Dec 13, 2022

Clay was friendly and reliable! when he said he would call me back, he did so within 30 minutes. I was very impressed with everyone's professionalism. the waiting area was comfortable and clean with plenty of coffee. I will definitely come back to Serra for all my vehicle service and future purchases.

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Google Dec 13, 2022

Salesman Mark Talkington was very helpful. Not only did he take care of my needs but also help my wife with her phone and app on her suv that she purchased at a another dealer. If you go to this dealership ask for Mark Talkington. Mark and Jason made this transaction more pleasant and easy going. I usually hate to go to car dealers but these gentleman made it an enjoyable experience. Thanks.

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Google Dec 9, 2022

Quality and quick service

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Google Dec 8, 2022

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Google Dec 8, 2022

recall of wiper blades repaired.

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Google Nov 21, 2022

Prompt courteous service.

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Google Nov 19, 2022

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Google Nov 14, 2022

treated like family

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Google Nov 7, 2022

Great salesman

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Google Nov 4, 2022

My salesman is Joe Rice, he was very prompt and courteous with information and feedback, took care of details of the sale, and assisted with arranging financing. All of this over the phone and in email. This is an out of state purchase and I will be arriving at an Amtrak station about 50 miles from the dealership at 4:00 AM. They are sending a driver to pick me up upon arrival! He is going to drive me to the dealership where they are going to open up early so I can sign paperwork and then get on my way home. That ...

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Google Oct 30, 2022

Love the Serra crew! Always been taken care of here!

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Google Oct 24, 2022

Initially, I wasn’t impressed because the salesperson did not stay in touch after I inquired about the availability of particular model. When I called to follow up and told this to the online salesperson, she connected me with a different salesman. He was very responsive and had a car ready to test drive upon my arrival. However, it didn’t meet my criteria, so he listened and presented another make and model that did. Although, it was a bit over budget, I decided the features were worth the upgrade and purchased it. If my family needs another vehicle, we ...

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Google Oct 15, 2022

Everyone is super helpful and nice - GREAT customer service- very quick getting what i needed done - and called as soon as it was ready!! Very happy with my experience!!

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Google Sep 29, 2022

Professional Service with a Personal Touch!!!

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Google Sep 28, 2022

Completely satisfied

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Google Sep 26, 2022

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Google Sep 21, 2022

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Google Sep 15, 2022

Mr. Fisher was very patient with me and always kept me updated with my purchase. Very friendly!

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Facebook Sep 2, 2022

Had a great experience buying with Clint Patterson. Took the time with us to test drive yesterday and talk with us to figure out what vehicle fit our needs best. We are excited and love our new ride. 5 ⭐️

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Facebook Aug 24, 2022

I want to say a big thank you to Mrs DONALD MAUREEN for helping me gain my financial freedom. I never knew Forex and Crypto trading can be so profitable until I met Mrs Donald Maureen who helped me manage my trading account. I invested $500 and got a profit of $6,800 within 5 days. Mrs Donald Maureen has the best trading signals that can help you win whenever you trade. She's the best account manager I've ever seen and the only way I can show my appreciation is by recommending her to others. If you are a beginner or you ...

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Google Aug 16, 2022

I have never been in a place where the employees worked so very hard to make sure I was satisfied and happy. Their customer service is exemplary I want to thank Jonathan Cox for being the world's greatest salesman, not only did he represent the company with pride and heart but he went above and beyond to help a person like me with no credit achieve my dream car. One of the best car dealers I have ever met in my life and I would recommend anyone and everyone to go to Sierra Chevrolet. Since going there they are ...

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Google Jul 16, 2022

Very good experience. Better than expected.

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Google Jul 7, 2022

They always treated us right every time we buy vehicles from this dealership

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Google Jul 5, 2022

Jose did an excellent job.

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Google Jul 4, 2022

The guy that helped me was very friendly, helpful and polite I hope he waits on me the next time I visit for my oil change.

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Google Jul 2, 2022

Very friendly and knowledgeable staff, their inventory for Chevrolet is very limited but they have a good selection in the KIA brand.

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Google Jun 23, 2022

They did the service promptly

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Google Jun 20, 2022

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Google Jun 18, 2022

Very Helpful and Professional

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Google Jun 6, 2022

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Google Jun 1, 2022

My place!🥴

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Google May 28, 2022

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Google May 24, 2022

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Google May 18, 2022

Salesperson was extraordinary. Purchase process is TOO long.

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Google May 16, 2022

I purchase a new 2500 High Country 2500 HD from Jared. Even with product availability like it is he got a truck slotted for me, communicates very well, and got the truck in 8 weeks. Great experience and love the truck as well as Jared’s service.

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Google May 12, 2022

Got me in checked my keyfob and had another one working and I was out the door and even made it to work on time, good job guys

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Google May 12, 2022

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Google May 4, 2022

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Facebook Apr 26, 2022

Yes I do recommend gave me a good deal on my challenger

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DealerRater Jul 24, 2021

I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at ...

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DealerRater Jul 1, 2021

Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.

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DealerRater Apr 20, 2017

We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you ...

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DealerRater Apr 18, 2014

A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had ...

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DealerRater Oct 17, 2003

I bought a new truck here. I told them I would pay the invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type truck I wanted, and came back with about a dozen. We looked thru the sheets on them, and they called the dealer that had the one that I wanted. It was late afternoon by then, but they had it there the next morning.<br>I was very satisfied with the price, and did not have ...

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