Customer Testimonials
The Goode Family: We had the best car-buying experience EVER! Jonathan Cox will be our "go to" guy for all of our future car buys. He worked tirelessly to find us the right vehicle...and he delivered! Jonathan went above and beyond to make sure that closing the deal was painless, time efficient and fun! I never felt pressured and he didn't "hover" during the whole process. Matter of fact, we think we have found a new friend for life! What a wonderful asset he must be to Serra Chevrolet in Jackson TN!
Quick and professional
Great salesman and fair prices
Service Department with oil tire and lube was on point! My main contact guy made my appointment over the phone, setup all needed work for my Denali at its current mileage, and had shuttle ready for me right after turning in my keys. He also called to verify more needed work and that my vehicle was ready.
I want to say thank you guys in the service department, a special thanks to Mike!!
Tammy was wonderful! She helped us through the process of buying our Equinox. We were pleased with everything. Only thing that would have made the experience better was getting to drive my vehicle home that day. Excited for it to be delivered this week! Thanks again Tammy and Serra Chevrolet.
Everyone we came in contact with was courteous and professional. The service manager, Kevin Knipper, was very friendly and kept us informed thru every step. Very satisfied with our service experience.
My experience is that they are straight.
Great people
Our salesman, Phillip McKnight did a great job.
I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at ...
We did not leave home today to buy a new car, but David Cameron called and we went by. Bought a new Kia Sorento without even road testing it. This is our second Sorento from Serra. We traded the first one in. it was 10 yrs old and had 265k on it. Go by and see David. He'll do you right!!
It was a recall. I was in and out in a good time.
We love both of our cars! Clint was our salesman and he is awesome, he has earned our business for a few years now! Thank you! ❤️
Great service department, I enjoy working with Thomas in the service department. Wonderful staff , exceptional service!!! Highly recommend.
Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.
Derrick did an amazing job answering all of my questions and being so patient with me as a first time car buyer! I would definitely buy from him again!
We had a great experience! So helpful and answered all our questions! We love our new car!!!!
Purchased my second truck in last two months. David was awesome salesman.
My husband and I have NEVER had a good experience with ANY car dealership. However, David Darmon and his team changed that tonight. They were AMAZING! We felt like this purchase was “non hassle and relaxing”. It was very smooth and fun. Thank you David for all your work and time that you put into our sale!!
Sammie was wonderful to work with! The whole process was so easy and no pressure at all!
Thanks for everything
we had excellent customer service from David Damron and the service department!
Great salesman .. a nice car buying experience . I would shop here again the next time I’m on the hunt for the perfect vehicle .
Serra is a very wonderful place to buy a car. We have bought 3 there. The staff are very professional and knowledgeable about their cars. If you need a car this is the place to go!
A good experience!
Jonathan Cox is the Best Salesman! Definitely will recommend him! You need more like him!
I was extremely satisfied that the wait time was not excessively long for what I had done and actually done in less time in labor than what I was told in my estimate
Salesman Jaxon Byrd was extremely nice and very helpfull.
Excellent Service
I was immediately directed to a sales rep (Mr Hurt). He was very helpful in helping me find the right vehicle for me, even though the rainy weather was less than desirable for looking around on the lot. Finance dept was also very efficient and informative.
Tommy Bland was very helpful in getting a car for our daughter. She was surprised and very happy. Thank you, for all that you and all the friendly people at Serra Jackson did for us!
I had a very good experience the sale person was very nice and very courtesy he is what made me deside to buy the car ,it is also a pretty car,
My recent vehicle purchase from Serra Chevrolet has been a very pleasant experience. Everyone that I have dealt with has been professional and polite and they made it easy to find the vehicle that fit my needs.
Back to the dealor tonight to redo contract due to an error. The guys were nice. And gave us another tank of gas as this was our 3rd trip. 149 miles each round trip. It looks like we are all good now. Thanks for correcting that Jared. And thank you for finding us the best finance deal. Again thanks to Phillip and to Derek for being great at helping with our purchase. Two great guys! Go see them!
Felt like we were treated very well, personalized attention, all questions answered!
Our experience was great. Thanks to Micheal Armour for the help & making it easy for my mom. My mom loves her car. Thank you
Very friendly, professional and outstanding customer service
We first rolled onto Serra of Jackson’s new car lot on February 1, 2021. A car salesman came to my husband and I, introduced himself as Rick Phillips. I told him what I was looking for, which wasn’t on the lot. From that moment he made us his priority staying in touch letting us know what was available. On Tuesday, April 6 I got a message from Rick that he had a 2021 GMC Acadia Denali in White Frost Tri-Coat and Silver(not one but BOTH of the colors I was interested in) and he text me pictures. I went that very ...
The tech did a thorough job testilng to find the problem and fixed it!
The guys stepped right in and took care of me. They were excellent and fortunately my problem didnt take long at all. I need a battery after owniyvehicle 5 months. Who would of thought
Very professional
Great Staff! Great experience!! No other dealership in town can compare!
Awesome group of people...Ive bought my 4 vehicles from them and my guy Jared Mitchell...why? because they give me the best deals..treat me like Im important and make the process easy, quick and a VIP experience! Thanks guys!
Joe Rice was straight to the point and easy to deal with, did not waste time and got the job done. Will definitely be back.
The staff were friendly and helpful. The whole experience was less painful than I originally thought it would be. I will do business there again.
By far best service!! From the service dept, salesman, manager and even the owner. I felt right at home. Very friendly service and they have the best deals!
I love the sale staff. They are so warm, welcoming, and helpful when my mother and I needed help getting our cars.
My experience was exceptional and completely surreal!! Steve Nawrocki is THE BEST! We've been going back and forth for over a year, and he personalized my experience. I had specific needs, and he checked each one off the list to help me! It wasn't just a car buying experience; he went above and beyond! In fact, it was his day off, and it was my only day off. He didn't try to rush me; he was patient. He didn't try to just get me in a car and out the door! He was car selling hero!
Great experience and vehicle running very smooth
It was a very good experience. Everyone very knowledgeable and nice and made us very comfortable made everything easy and convenient for us.
all was ok
I was broke down out of town. They got me in super fast and helped me as best they could . They did a great job and I think they love my train horn. 😂
One of the best experiences purchasing a new vehicle ever.
I enjoyed my recent experience with them advising me of the 90,000 miles inspection and everything else I needed for my 2015 Buick Lacrosse which is a Pre-Certified Owned vehicle
Great Service!
I was a first time car buyer today, and they made the process so easy! I didn’t have to stress about anything, and they took great care of me and my mom. I appreciate the people at Serra so much for making it possible for me to get a new car!
In and out in less than 30min. Awesome
Everything went so smooth. Ray Rohdy was great! I didn’t feel pressured or rushed. He found me what I wanted and in my price range. He and Jared worked closely together to make sure I could afford my payment. Jared laid out and explained everything I was signing. The whole process was g
We recently purchased a GMC Acadia from Johnathan Cox at Serra Chevrolet. He went above and beyond to make the buying experience effortless on our part! We couldn't be more satisfied!
Very nice and knowledgeable staff. Would recommend.
Our experience was wonderful from beginning to end. We worked with Mark and Jared. They were so great and worked to get us what we wanted. The customer service we received was better than any car buying experience we've ever had in the past. I'm so glad we ended up at Serra! We are so happy with our purchase!
Don Henning was very professional and accommodating. Excellent customer service experience! I would definitely recommend Serra as a dealership with Don as a salesman.
I had a most satisfying car buying experience with James Hurt, Jr. providing the expertise to make the purchase smooth and rewarding. Please consider him for rapid advancement within your organization.
Good experience with Damron and finance dept
Great place to purchase and a great place to work!
great place to make deals great sales person (phillip mcnight) always enjoy deal with him "SERRA JACKSON" , this time not seal the deal , but hey maybe later, thanks to everybody there.
Since I arrived early due my doctor's appointment ending early they worked me in while I waited, which made me get finished in Jackson early.
Every thing went great ☺️. Excellent sales man
David Damron and Jonathan worked with us to make this deal happen. David is a personal friend and we enjoyed meeting new faces as well. The finance manager was great, explained everything in depth and made sure we understood what we were signing. If you need a vehicle go see these guys. Ask for David Damron and tell him the Gower ' s sent you. I promise you you'll never go anywhere else to buy a vehicle.
Sales representative understood the specifics of a GM employee price transaction and was very knowledgeable about that as well as the specifics of the vehicle. They suggested a home delivery since it was a straight sale with no trade-in. This offered me a great convenience in time and logistics. The drivers that did the delivery were courteous and professional. Most of all everyone did what they said they would do and when promised. I am very satisfied with service, attentiveness to my needs, and response I received when I first called the dealership inquiring about the vehicle purchased.
The employees were courteous and the atmosphere was very comfortable.
I bought a 2021 Traverse. It was not ready and I was provided a vehicle until it was ready.
Had great experience Courteous, polite attentive to problems and concerns They really care
Jonathan was a stellar individual to work with! He carefully listened to what I wanted in a vehicle, made precise notes, and put his nose to the grindstone for me, all while making relevant suggestions along the way. I highly recommend seeking him out if you’re considering a new vehicle and want a sales agent that will operate with dilligence and integrity while representing your best interest!
we just got our vehicle Friday. Mr. Tommy was so nice and helpful. would recommend anyone to talk with him.
Great saleman. Really took care of us. During us signing paperwork he brought me my favotite drink. I hsve never had great customer service like that before. A lot of people could learn from.him.His name was Jackson
Salesmen are very helpful and knowledgeable. No pressure sales. Would recommend Serra to anyone looking to purchase a vehicle
Great experience! Tina Mosier was a great help and answered all the questions I had. I will definitely recommend Serra and Send my colleagues to Tina in the future.
My shopping experience was excellent, this was my second purchase from Serra, and i would definitely come again.
Fast and friendly service.
My wife and i both were very pleased with the way we were treated by everyone at SERRA.They were all very professional,no pressure tactics.Everyone was concerned about what type of vehicle we were interested in.Steve was very helpful,answered all our questions he was a people person .Steve is an employee that SERRA should appreciate.The manage- ment and everyone at SERRA were all so kind and friendly. Frank and Carol Frye
It was good. Didn’t have to wait long.
Great place to buy a car. Customers service is amazing
It was good
Incredible customer service ! They delivered my new Yukon Denali to Wilmington, NC (800 miles away) within 24 hours of my purchase! Thanks to my salesman Ray and my finance guy Jared!
My salesman (Mike Fisher) was amazing
Great customer service
Bought my first vehicle here and the process couldn’t have gone smoother. Mark, my salesman, sent every picture I asked for, down to specific angles and then some. I was nagging and he was helpful. Vehicle had small defects and they fixed them for my purchase without hesitation. I bought out of state and he was extremely helpful with drop off destination and date. The vehicle was used and had a small electrical issue. I took it to my local Nissan and Serra of Jackson took care of the payment for me. Shout out to Brad too of SoJ ...
Awesome place to do business
Routine oil change, performed quickly and at a reasonable price. Staff friendly and waiting area comfortable. Very much appreciated.
Best experience my wife and I have ever had buying a new vehicle. We drove 2hrs because they had the best inventory I could find in the country. Had no clue we were fixing to have such a hassle free customer experience. Ask for Griffin he beats the managers down to great prices!!
We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you ...
A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had ...
I bought a new truck here. I told them I would pay the invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type truck I wanted, and came back with about a dozen. We looked thru the sheets on them, and they called the dealer that had the one that I wanted. It was late afternoon by then, but they had it there the next morning.<br>I was very satisfied with the price, and did not have ...
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