Customer Testimonials
We paid thru Serra an extended warrant and their words not ours was bumper to bumper. When we used the warranty we were charged over 200.00 for diagnostic that they needed.why should customers have to pay this and you wonder how many times that computer has been paid for.again we had 2 different employees tell us to bumper but that bumper to bu per cost us 600.00 dollars.
Polite and informative. Prompt knowledgeable information to answer our issues. Gave us an answer with a promise to call if General Motors did not solve the problem.
Great selection & great customer service!
It has always been a pleasure dealing with the staff here, I have purchased several vehicles here and get all of my service here,
The service lady was nice . It took a lil longer than I'd like but it was probably sufficient as my new used car I purchased there had several problems . It was kinda pricey but I'm sure being a mechanic and being thoro come at a price. Ms Amy was kind and explained the problems that my car had and it was all on paper . . If only the sales team did so much .
Serra Service Dept is fantastic!!!! Thomas rolled out Red Carpet and Wilson bought my wife a Dr Pepper I love Serra Jackson
Serra provided excellent services Clay the service person provided exceptional care and kept me information throughout the time my vehicle was being serviced Serra is excellent to work with!
I bought 3 cars from their used car lot. The salesperson and managers were very helpful, respectful, and amenable.
Serra is a professionally run dealership. Over the years, I have received excellent maintenance service in their shop. Sales personnel have always performed well. We have traded for two vehicles and enjoyed both experiences. Recently, we traded for a 2026 Buick Enclave. Sales Associate, Ben Hudson, and Finance Manager, Drew Short, did a fine job. Also, it's always a pleasure to Mr.Sam!
I have bought from Serra many times in the past.They have serviced ALL of my vehicles whether I bought from them or not . Every time with #1 service.
The entire team I worked with at Serra were great!
Took over a month to get parts in. I was told they would call when they arrived but they did not. I had to call and check on it. Fixed several issues but when I picked up the vehicle after the repairs it still had a check engine message.
I love that they were able to get me in and out very quickly on a saturday morning
really appreciated the free ride home so i could get back to work. Would be nice if when a foreign vehicle is on the schedule for an appointment if they could go ahead and order the filter so it's there the day of.
I had an issue with my GMC car battery that they addressed immediately when I called. They could not have been more helpful, professional, and accommodating. Great service!
I took my truckin for an oil leak, they got me in in a timely manner and lucky for me it was an oil filter leak. I was close to an oil change so they went ahead and did the oil change . All good.. Thanks
The staff is very friendly and they answered all my questions. Will definitely recommend to everyone
Great service from Serra. Seamless easy process. I would come here again. Highly recommend for your service.
You did not service my vehicle when I needed you guys. I was out of town on business and my wife's 2026 suburban broke down. I scheduled an appointment with you to get it fixed. The day of the appointment she brought it in and your service department refused the service saying that we did not buy it there and they were not fixing it. Jones chevrolet in Humboldt took care of us and got the vehicle fixed the next day. That was the last time I will do business with Serra, you left my wife standing there with no ... Read More DealerRater - Oct 29, 2026
Have been a customer for many years. The service department staff is easy to work with and keep me informed when work is underway.
Hands down, the best service department I have experienced! Kelton and Thomas are always very helpful and go the extra step to make the experience professional, quick, and well done.
The customer services reps are always great!!
Greg was outstanding. No pressure this was not his first rodeo. Everyone was very helpful. Love the Tahoe
Had an appointment and am normally in and out very quickly. I told the young kid I had an appointment and he told me it could be an hour or longer before they could get to me that they really weren't going by appointments.
Great business!!!
Prompt service. In and out in 1 hour. Nice clean waiting area with complimentary coffee.
They are very kind and helpful will all your needs. Also the shuttle is a nice plus!
Attendant courteous and knowledgeable. Provided easy and understandable direction to facilitate prompt resolution of issues. Area clean and welcoming.
The service was excellent; I was very pleased.The service was excellent, and I am very satisfied with the car.
It’s a great place with great service!
I was treated very well. If you’re looking for a used vehicle be sure to see Mathew Dickinson.
They charged for parts that they did not install. They charged for two fuel injectors but the paperwork states only replaced one. The manager was rude and no assistance even tho he see clearly on my receipt that they only replaced one fuel injectors but charged for two. Bbb complaint filed. Save yourself from waisted time and money do not go to the service dept here!
Clay at Serria Chevrolet is awesome! He is always available when I need to speak with him and is consistently friendly, helpful, and easy to talk to. I truly appreciate his willingness to answer my questions and help whenever I need it. Thank you, Clay, for providing such great customer service! Highly recommend!
Very clean showroom. Everyone was very friendly. Sales staff very helpful. Would highly recommend them to all my friends and family.
Excellent, the Staff at Serra were very friendly and pleasant to work with. After we selected a vehicle they took the time to explain every detail of vehicle and the buying process which was very professional. I would choose Serra of Jackson in the future for any sales.
5 stars! Go see Tyler he will get you whatcha want with a good price!
Serra Buick went above and beyond to help me find the right car that fit my budget. My salesperson, Greg Morris was knowledgeable about the vehicle, transparent about the process and worked with me to get the best possible price.
The employees were helpful making my purchase easy and successful. Their customer service skills were excellent as well.
This dealership is excellent in every possible way, having every amenity possible for exquisite customer. convenience and comfort. Thank you, Jessie !
I am a difficult person to make a deal with. And this dealership especially Ben made this the easiest transaction I have done. Wasn't a lot of haggling. The staff makes the dealership and the staff was very easy to deal with.
I have had my Kia sportage serviced twice and have no complaint. Very helpful and timely with the service
Very helpful and informative. Also timely.
Worst service ever!
Been there 2 times for my '21 Duramax diesel 2500. Both times they didn't inflate tires after rotation.
Professional and courteous. On time and good communication. No surprises. Highly recommend. Serviced what we agreed upon.
The service was excellent, great, and courteous. The service and sales department always go above and beyond.
The service team was quick, professional, and kept me updated throughout my routine maintenance visit.
Wonderful job by Leigha Conrad ! Really appreciated her following up with us when necessary and making sure we were happy with our recent purchase . My husband bought a beautiful GMC Sierra pick up truck after months of looking at other dealerships and got a really good deal for what he was looking for.
had a very good car buying experience at sierra this other second vehicle purchased from sierra
Great experience! Kelton went above and beyond to accommodate us. Awesome work by the service crew! Pricing was fair and honest. Highly recommend!
the salesman was real nice and knowledgeable about the vehicles price and warranty’s on them
Thomas and his staff in the service department are absolute studs. They diagnosed my problem with ease and fixed it very fast! There is a reason they are number one in Jaxson!
Wonderful service. Great staff. Would definitely recommend to anyone. And will be returning for service again
Tyler Evan’s was the awesome! We came in and told him exactly what we had and what I could do. And he came through for us. 2 day process and he had everything ready for me & got me in an affordable plus reliable vehicle! Couldn’t have asked for a better person to do this deal with!! Thanks Serra & Tyler for putting me in a car!!
Completed purchase 100% online and picked up without issue. I will buy my next purchase from them. Matthew did a wonderful job. Thanks!! See you next couple years.
Loegen was incredibly helpful in making sure i got exactly what services I needed. I got my new transmission, awd coupling and front axle done with no issues.
Cordial, helpful staff and a very nice waiting area.
Wouldn’t choose any other dealership best dealership in Jackson, Tennessee I will always choose Serra Chevroletof Jackson
Clean professional,fast, one point resendabo, Fair nice good service,nice car's relaxing watching room
Custom Service , Clay was friendly, listen to what I needed repaired, took time to look at vehicle, then schedule appointment, plus provided an estimate price for repair
Wonderful facilities , great helpful knowledgeable employees . I appreciate their willingness to make sure you understand what is going on with your vehicle.
GOOD SERVICE-VERY PROFESSIONAL-EASY TO WORK WITH-EASY TO SCHEDULE-GREAT DEALERSHIP- VERY FRIENDLY
Wilson did a great job. I called in the morning to schedule my first service call on a new car. He got me scheduled for an early afternoon appointment. I showed up early and he pulled me in right away and very quickly had my car ready and I was on my way. Very pleasant experience. I will definitely be back.
Very clean and friendly staff. I only delt with one service man and he was extremely friendly and professional,. I arrived late and they still got to me quickly.
Arrived 30 minutes early for my service. Took me right b\ack and I was out of there by the time I was supposed to arrive.
This is our second car that we purchased from this dealership. Everything went so smoothly. We really recommend this dealership.
Great customer service. Friendly staff and good pricing. Happy to have purchased my Jeep through Serra.
Great customer service and in and out.
Owner was very rude, so were the employees to the receptionist. Overall not a very quality place.
Great customer service! The technician explained what had been done and what services would be needed at my next visit.
Though my husband and I did not purchase our conversion van from here, the salesman (Colton) helping us was outstanding. We did test drive a van here, and Colton was incredibly helpful as well as professional without being pushy or annoying. We highly recommend him when shopping to purchase a vehicle.
Friendly, friendly, friendly. Easy to talk to and get questions answered even remembered my previous purchase.
GREAT SERVICE-STAFF IS VERY PROFESSIONAL COMMICATION IS THE BEST THAT I HAVE SEEN VERY GOOD SERVIVE
Transmission was replaced via warranty. Serra KIA Service reps were very professional and did a great job keeping me informed. They acted quickly to get our vehicle repaired and back on the road and, so far, it is running perfectly. They have always been responsive and great to work with.
Very pleasant vehicle purchase, the staff that assisted us were very helpful and friendly. We are happy with our Chevy Traverse, they made sure everything was complete and ready.
Good business
Great people and service.
I drove from Yuma, TN today to Serra GMC in Jackson. Most think and? I spoke to a man several weeks ago about my tire pressure sensors. Today I called again on my way to make sure I still needed to come since the light has gone away. Nice lady explained why it was giving wrong tire accurate pressure. I share I have a slow leak in rear inside tire and not worried about that. That alone should have registers I have a dually. Nope!
Drove 36 miles with diesel price at $6 a gallon only to be told they can’t ... Read More Google - Sep 18, 2026