Customer Testimonials

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Google Jan 20, 2022

Bryan was great.

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Google Jan 19, 2022

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Google Jan 17, 2022

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Google Jan 17, 2022

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Google Jan 15, 2022

On time and efficient.

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Google Jan 15, 2022

Appointments are easy to make. The staff is usually friendly. Free WiFi and tv!

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Google Jan 13, 2022

Went to test drive a new vehicle and ended up with a brand new Canyon. Absolutely love it.

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Google Jan 12, 2022

Thank you for being so kind and friendly.

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Google Jan 11, 2022

Great salesperson, Justin was just GREAT a 100 times over. His knowledge of the SUV we bought was, WOW fantastic. When we left after our deal was done, just felt great and we love the Terrain. Ray in finance was just as good, covered all the information we needed. Two great people you have working for Serra, don't let them go. You have us forever as loyal customers. Serra keep up the great work.

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Google Jan 10, 2022

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Google Jan 2, 2022

I bought my vehicle from this business a couple of months ago. I highly recommend Mr. David. He is honest and is an excellent salesman

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Google Jan 1, 2022

They finished in a timely manner

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Google Dec 31, 2021

Associates were pleasant and the dealership was clean. The waiting area was not especially inviting, but was clean with seating that was adequate and in good condition.

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Google Dec 29, 2021

Vince was very pleasant and made my vehicle purchasing process enjoyable. I will recommend Vince and serra Chevrolet to anyone looking to purchase a new or used vehicle.

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Google Dec 25, 2021

They did a very good job

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Google Dec 25, 2021

Friendly. Answered my questions. Fast. Great job

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Google Dec 22, 2021

we went up and down but we got there Thank you very much

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Google Dec 22, 2021

Very Nice folks!

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Google Dec 20, 2021

Very clean, family friendly dealership.

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Google Dec 18, 2021

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Google Dec 18, 2021

Muy rapido el cambio de aceite lugar de espera. Cafecitooo calientito

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Google Dec 7, 2021

They didn’t provide me with a loaner car which was very upsetting because we had to take two cars to drop one .An hours drive

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Google Dec 6, 2021

Very professional,on time and the office staff was very courteous

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Google Dec 6, 2021

I did not have to wait too long , about 45 minutes. I am satisfied with my service.

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Google Dec 5, 2021

Excellent. In and out in a timely manner with no appt.

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Google Dec 5, 2021

In and out with oil change 30 minutes...

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Google Nov 26, 2021

Absolutely outstanding customer service! They took care of me after another dealership provided me with the worst customer experience imaginable. I appreciate the customer service, efficiency, and professionalism! Mark and Sammy were my salesmen.

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Google Nov 20, 2021

Definitely recommend!!! We talked to Clint (coke man) the night before and he had everything ready to go when we got there the next morning. He was very nice and helpful. He helped me get everything set up (WiFi, Bluetooth for phone and OnStar)

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Google Nov 17, 2021

Looking for replacement of wrecked vehicle.."bow tie" was our sales person. Was quick to help us and showed us all they had within our needs. Were still looking ...just not sure for our end result...try them!! In Jackson Tennessee

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Facebook Nov 17, 2021

What an absolute wonderful experience. Jonathan Cox was the most amazing salesman. From the attention to detail to driving off the lot it was a wonderful transaction. Set on the front porch amd made the deal like the old days amd it was a refreshing change of pace. Felt like we was among friends from sales to finance. For a hassle free buying experience go see Jonathan amd tell him you want the front porch experience. You won’t regret it .

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Google Nov 15, 2021

Johnathan was very helpful and friendly

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Google Nov 13, 2021

I really can't say anything but great things about Serra Chevrolet in Jackson Tennessee. I bought my last two vehicles there and I have not been unhappy either time.

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Google Nov 12, 2021

People are nice and competent. Very comfortable waiting area. Never had a problem.

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Google Nov 12, 2021

The work was performed on time and the results were perfect. Wilson made sure all of my issues were addressed.

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Google Nov 11, 2021

i went to get an oil change and my appt was At 10:30 and they have become about 25 minutes

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Google Nov 10, 2021

The gentleman in the service department was very informative and appreciated! I have had no issues at all from the start of purchasing my vehicle until now. The most friendly and non pushy car lot I have ever visited. A+ all around!

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Google Nov 9, 2021

Joe Rice took my truck for me to the dealership to be serviced and returned my truck to me the same night. His outstanding customer service saved me a trip to Jackson! Thanks Joe!

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Google Nov 7, 2021

Lovely

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Google Nov 5, 2021

👍

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Google Nov 5, 2021

Phillip and Jason were the best!!! I would not deal with anyone but them. Phillip knew the vehicle and was so kind when he showed me all the details of my Buick.

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Facebook Nov 2, 2021

Great experience and very smooth transaction! Everyone is friendly! Go see David Damron for your next vehicle!

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Google Oct 28, 2021

Work on both our vehicles. Nice and not long.

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Facebook Oct 24, 2021

david damron and Derek Tucker went out of their way to help me out, and to give me the best deal I could get. definitely. y new home for future purchases. thanks guys

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Google Oct 20, 2021

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Google Oct 15, 2021

I have bought several trucks over the years and they have always taken care of my needs.

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Google Oct 15, 2021

The staff was very friendly and serviced my suv in a timely manner.

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Google Oct 14, 2021

Love doing business there. We have bought 6 or 7 vehicles there. Serra is the only place for us. Each experience has been great. Steve is awesome He is helpful, always does what he says, always returns calls. Highly recommend Serra!

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Google Oct 6, 2021

Great experience and the service guys were nice and courteous. Kept us informed of what was going on throughout our wait.. didn't wait too long either .

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Google Oct 5, 2021

When I made it to the dealership it was SUPER BUSY. I was amazed as to the professionalism of the staff and the service that they provided, not just to me but the customers before me. Left the dealership feeling confident.

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Google Oct 4, 2021

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Google Oct 1, 2021

I usually don't have oil changes done at a dealership, but because this one was free with the new purchase of my Traverse I decided to give the dealership a try. I was completely impressed. It only took 30 minutes to get the service done and I was on my way. And the service was done very well. I will definitely be getting my regular service done at Serra from now on!

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Google Sep 30, 2021

My wife had sparkplugs put in her car.

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Google Sep 23, 2021

Polite, concerned, and knowledgeable people. Quick, efficient service. Delivery better than promised.

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Google Sep 21, 2021

The people are great to work with.the availability of parts are slow to come in..But thats everwhere i farm full time and its hard to get parts for tractor and equipment....maybe some day it will get back to a normal...

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Google Sep 15, 2021

The Goode Family: We had the best car-buying experience EVER! Jonathan Cox will be our "go to" guy for all of our future car buys. He worked tirelessly to find us the right vehicle...and he delivered! Jonathan went above and beyond to make sure that closing the deal was painless, time efficient and fun! I never felt pressured and he didn't "hover" during the whole process. Matter of fact, we think we have found a new friend for life! What a wonderful asset he must be to Serra Chevrolet in Jackson TN!

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Google Sep 8, 2021

Quick and professional

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Google Sep 5, 2021

Great salesman and fair prices

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Google Aug 22, 2021

Service Department with oil tire and lube was on point! My main contact guy made my appointment over the phone, setup all needed work for my Denali at its current mileage, and had shuttle ready for me right after turning in my keys. He also called to verify more needed work and that my vehicle was ready.

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Google Aug 18, 2021

I want to say thank you guys in the service department, a special thanks to Mike!!

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Google Aug 16, 2021

Tammy was wonderful! She helped us through the process of buying our Equinox. We were pleased with everything. Only thing that would have made the experience better was getting to drive my vehicle home that day. Excited for it to be delivered this week! Thanks again Tammy and Serra Chevrolet.

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Google Aug 14, 2021

Everyone we came in contact with was courteous and professional. The service manager, Kevin Knipper, was very friendly and kept us informed thru every step. Very satisfied with our service experience.

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Google Aug 11, 2021

My experience is that they are straight.

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Google Aug 7, 2021

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Google Aug 6, 2021

Great people

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Google Aug 4, 2021

Our salesman, Phillip McKnight did a great job.

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DealerRater Jul 24, 2021

I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at ...

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Facebook Jul 21, 2021

I was unsure I would leave with the vehicle I wanted, but thanks to Sammie Lombas, he made my dream come true. I am now a proud owner of a 2018 Nissan Rogue!

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Facebook Jul 21, 2021

We did not leave home today to buy a new car, but David Cameron called and we went by. Bought a new Kia Sorento without even road testing it. This is our second Sorento from Serra. We traded the first one in. it was 10 yrs old and had 265k on it. Go by and see David. He'll do you right!!

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Google Jul 16, 2021

It was a recall. I was in and out in a good time.

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Facebook Jul 13, 2021

We love both of our cars! Clint was our salesman and he is awesome, he has earned our business for a few years now! Thank you! ❤️

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Google Jul 1, 2021

Great service department, I enjoy working with Thomas in the service department. Wonderful staff , exceptional service!!! Highly recommend.

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DealerRater Jul 1, 2021

Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.

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Facebook Jun 26, 2021

Derrick did an amazing job answering all of my questions and being so patient with me as a first time car buyer! I would definitely buy from him again!

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Google Jun 24, 2021

We had a great experience! So helpful and answered all our questions! We love our new car!!!!

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Google Jun 16, 2021

Purchased my second truck in last two months. David was awesome salesman.

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Facebook Jun 8, 2021

My husband and I have NEVER had a good experience with ANY car dealership. However, David Darmon and his team changed that tonight. They were AMAZING! We felt like this purchase was “non hassle and relaxing”. It was very smooth and fun. Thank you David for all your work and time that you put into our sale!!

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Facebook Jun 6, 2021

Sammie was wonderful to work with! The whole process was so easy and no pressure at all!

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Google Jun 6, 2021

Thanks for everything

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Facebook Jun 5, 2021

we had excellent customer service from David Damron and the service department!

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Cars May 29, 2021

Great salesman .. a nice car buying experience . I would shop here again the next time I’m on the hunt for the perfect vehicle .

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Google May 28, 2021

Serra is a very wonderful place to buy a car. We have bought 3 there. The staff are very professional and knowledgeable about their cars. If you need a car this is the place to go!

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Google May 11, 2021

Jonathan Cox is the Best Salesman! Definitely will recommend him! You need more like him!

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Google May 4, 2021

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Google May 4, 2021

I was extremely satisfied that the wait time was not excessively long for what I had done and actually done in less time in labor than what I was told in my estimate

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Google May 4, 2021

Salesman Jaxon Byrd was extremely nice and very helpfull.

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Google Apr 28, 2021

Excellent Service

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Google Apr 28, 2021

I was immediately directed to a sales rep (Mr Hurt). He was very helpful in helping me find the right vehicle for me, even though the rainy weather was less than desirable for looking around on the lot. Finance dept was also very efficient and informative.

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Facebook Apr 28, 2021

Tommy Bland was very helpful in getting a car for our daughter. She was surprised and very happy. Thank you, for all that you and all the friendly people at Serra Jackson did for us!

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Google Apr 24, 2021

I had a very good experience the sale person was very nice and very courtesy he is what made me deside to buy the car ,it is also a pretty car,

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Google Apr 20, 2021

My recent vehicle purchase from Serra Chevrolet has been a very pleasant experience. Everyone that I have dealt with has been professional and polite and they made it easy to find the vehicle that fit my needs.

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Google Apr 20, 2021

Back to the dealor tonight to redo contract due to an error. The guys were nice. And gave us another tank of gas as this was our 3rd trip. 149 miles each round trip. It looks like we are all good now. Thanks for correcting that Jared. And thank you for finding us the best finance deal. Again thanks to Phillip and to Derek for being great at helping with our purchase. Two great guys! Go see them!

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Google Apr 17, 2021

Felt like we were treated very well, personalized attention, all questions answered!

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Facebook Apr 15, 2021

Our experience was great. Thanks to Micheal Armour for the help & making it easy for my mom. My mom loves her car. Thank you

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Facebook Apr 10, 2021

Very friendly, professional and outstanding customer service

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Google Apr 8, 2021

We first rolled onto Serra of Jackson’s new car lot on February 1, 2021. A car salesman came to my husband and I, introduced himself as Rick Phillips. I told him what I was looking for, which wasn’t on the lot. From that moment he made us his priority staying in touch letting us know what was available. On Tuesday, April 6 I got a message from Rick that he had a 2021 GMC Acadia Denali in White Frost Tri-Coat and Silver(not one but BOTH of the colors I was interested in) and he text me pictures. I went that very ...

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DealerRater Apr 20, 2017

We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you ...

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DealerRater Apr 18, 2014

A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had ...

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DealerRater Oct 17, 2003

I bought a new truck here. I told them I would pay the invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type truck I wanted, and came back with about a dozen. We looked thru the sheets on them, and they called the dealer that had the one that I wanted. It was late afternoon by then, but they had it there the next morning.<br>I was very satisfied with the price, and did not have ...

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