Customer Testimonials
Prompt courteous service.
treated like family
Great salesman
My salesman is Joe Rice, he was very prompt and courteous with information and feedback, took care of details of the sale, and assisted with arranging financing. All of this over the phone and in email. This is an out of state purchase and I will be arriving at an Amtrak station about 50 miles from the dealership at 4:00 AM. They are sending a driver to pick me up upon arrival! He is going to drive me to the dealership where they are going to open up early so I can sign paperwork and then get on my way home. That ...
Love the Serra crew! Always been taken care of here!
Initially, I wasn’t impressed because the salesperson did not stay in touch after I inquired about the availability of particular model. When I called to follow up and told this to the online salesperson, she connected me with a different salesman. He was very responsive and had a car ready to test drive upon my arrival. However, it didn’t meet my criteria, so he listened and presented another make and model that did. Although, it was a bit over budget, I decided the features were worth the upgrade and purchased it. If my family needs another vehicle, we ...
Everyone is super helpful and nice - GREAT customer service- very quick getting what i needed done - and called as soon as it was ready!! Very happy with my experience!!
Professional Service with a Personal Touch!!!
Completely satisfied
Mr. Fisher was very patient with me and always kept me updated with my purchase. Very friendly!
Had a great experience buying with Clint Patterson. Took the time with us to test drive yesterday and talk with us to figure out what vehicle fit our needs best. We are excited and love our new ride. 5 ⭐️
I want to say a big thank you to Mrs DONALD MAUREEN for helping me gain my financial freedom. I never knew Forex and Crypto trading can be so profitable until I met Mrs Donald Maureen who helped me manage my trading account. I invested $500 and got a profit of $6,800 within 5 days. Mrs Donald Maureen has the best trading signals that can help you win whenever you trade. She's the best account manager I've ever seen and the only way I can show my appreciation is by recommending her to others. If you are a beginner or you ...
I have never been in a place where the employees worked so very hard to make sure I was satisfied and happy. Their customer service is exemplary I want to thank Jonathan Cox for being the world's greatest salesman, not only did he represent the company with pride and heart but he went above and beyond to help a person like me with no credit achieve my dream car. One of the best car dealers I have ever met in my life and I would recommend anyone and everyone to go to Sierra Chevrolet. Since going there they are ...
Very good experience. Better than expected.
They always treated us right every time we buy vehicles from this dealership
Jose did an excellent job.
The guy that helped me was very friendly, helpful and polite I hope he waits on me the next time I visit for my oil change.
Very friendly and knowledgeable staff, their inventory for Chevrolet is very limited but they have a good selection in the KIA brand.
They did the service promptly
Very Helpful and Professional
My place!🥴
Salesperson was extraordinary. Purchase process is TOO long.
I purchase a new 2500 High Country 2500 HD from Jared. Even with product availability like it is he got a truck slotted for me, communicates very well, and got the truck in 8 weeks. Great experience and love the truck as well as Jared’s service.
Got me in checked my keyfob and had another one working and I was out the door and even made it to work on time, good job guys
Yes I do recommend gave me a good deal on my challenger
I do recommend Serra of Jackson. Jaxson Byrd sold me a car I always wanted to drive it took 5 hours but hey thanks I do recommend
Went in for an oil change this morning(which was way past due), & came out with a way better driving car. Kolton at the service desk was very friendly and thoroughly explained to me what lights were on my car & what they meant. He was all so kind while doing it. They changed my oil in literally 10 minutes!!
The employees were really nice and the wait time was not even that long! I got my oil changed and it was quicker than I expected it to be!
Jonathan Cox took good care of me from start to finish. He coordinated with other staff members to make sure everything about my ordering and purchasing process went smoothly.
I had to get my sales person, Sammy, to get the appointment scheduled, got no information about what all was checked, and they didn’t reset the tire pressure sensors after rotating the tires. They were quick though.
Great place to buy a vehicle. Brad B. really helped me out in finding a truck.
Friendly staff
Great Job!
These guys are great, taken my car in a couple of times and they have checked out my issues with a smile on their face. I know that when a big ticket item happens to my car, I will be taking it back to them.
The service department did a great job on my oil change..
Great service! Used their Chev service dept for the first time and will continue to go back! Asked great questions about my car and after diagnosing the problem they called to discuss the issue and fix!
I highly recommend Mrs patience Adamson to everyone looking for Forex and Bitcoin trader. Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 in to $15,000 in just a week, Patience my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs patience Adamson contact her via WhatsApp: +13236286419 Email:[email protected]
Steve worked with us and he was great. Second time we have purchased a truck at Serra working with Steve both times.
Bought parts only but they were nice.
Every need was met
Bryan was great.
On time and efficient.
Appointments are easy to make. The staff is usually friendly. Free WiFi and tv!
Went to test drive a new vehicle and ended up with a brand new Canyon. Absolutely love it.
Thank you for being so kind and friendly.
I bought my vehicle from this business a couple of months ago. I highly recommend Mr. David. He is honest and is an excellent salesman
They finished in a timely manner
Associates were pleasant and the dealership was clean. The waiting area was not especially inviting, but was clean with seating that was adequate and in good condition.
Vince was very pleasant and made my vehicle purchasing process enjoyable. I will recommend Vince and serra Chevrolet to anyone looking to purchase a new or used vehicle.
They did a very good job
Friendly. Answered my questions. Fast. Great job
we went up and down but we got there Thank you very much
Very Nice folks!
Very clean, family friendly dealership.
(Translated by Google) Very fast oil change waiting place. warm coffee (Original) Muy rapido el cambio de aceite lugar de espera. Cafecitooo calientito
They didn’t provide me with a loaner car which was very upsetting because we had to take two cars to drop one .An hours drive
Very professional,on time and the office staff was very courteous
I did not have to wait too long , about 45 minutes. I am satisfied with my service.
Excellent. In and out in a timely manner with no appt.
In and out with oil change 30 minutes...
Definitely recommend!!! We talked to Clint (coke man) the night before and he had everything ready to go when we got there the next morning. He was very nice and helpful. He helped me get everything set up (WiFi, Bluetooth for phone and OnStar)
Looking for replacement of wrecked vehicle.."bow tie" was our sales person. Was quick to help us and showed us all they had within our needs. Were still looking ...just not sure for our end result...try them!! In Jackson Tennessee
What an absolute wonderful experience. Jonathan Cox was the most amazing salesman. From the attention to detail to driving off the lot it was a wonderful transaction. Set on the front porch amd made the deal like the old days amd it was a refreshing change of pace. Felt like we was among friends from sales to finance. For a hassle free buying experience go see Jonathan amd tell him you want the front porch experience. You won’t regret it .
Johnathan was very helpful and friendly
I really can't say anything but great things about Serra Chevrolet in Jackson Tennessee. I bought my last two vehicles there and I have not been unhappy either time.
People are nice and competent. Very comfortable waiting area. Never had a problem.
The work was performed on time and the results were perfect. Wilson made sure all of my issues were addressed.
i went to get an oil change and my appt was At 10:30 and they have become about 25 minutes
The gentleman in the service department was very informative and appreciated! I have had no issues at all from the start of purchasing my vehicle until now. The most friendly and non pushy car lot I have ever visited. A+ all around!
Joe Rice took my truck for me to the dealership to be serviced and returned my truck to me the same night. His outstanding customer service saved me a trip to Jackson! Thanks Joe!
Lovely
👍
Phillip and Jason were the best!!! I would not deal with anyone but them. Phillip knew the vehicle and was so kind when he showed me all the details of my Buick.
Great experience and very smooth transaction! Everyone is friendly! Go see David Damron for your next vehicle!
Work on both our vehicles. Nice and not long.
I have bought several trucks over the years and they have always taken care of my needs.
The staff was very friendly and serviced my suv in a timely manner.
I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at ...
Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.
We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you ...