Customer Testimonials
They did the service promptly
Very Helpful and Professional
4 stars, just because it is a building full of car salespeople. My guy (Fisher), has always been able to find me what I want.
My place!🥴
Salesperson was extraordinary. Purchase process is TOO long.
I purchase a new 2500 Hugh Country 2500 HD from Jared. Even with product availability like it is he got a truck slotted for me, communicates very well, and got the truck in 8 weeks. Great experience and love the truck as well as Jared’s service.
Got me in checked my keyfob and had another one working and I was out the door and even made it to work on time, good job guys
Yes I do recommend gave me a good deal on my challenger
I do recommend Serra of Jackson. Jaxson Byrd sold me a car I always wanted to drive it took 5 hours but hey thanks I do recommend
Went in for an oil change this morning(which was way past due), & came out with a way better driving car. Kolton at the service desk was very friendly and thoroughly explained to me what lights were on my car & what they meant. He was all so kind while doing it. They changed my oil in literally 10 minutes!!
The employees were really nice and the wait time was not even that long! I got my oil changed and it was quicker than I expected it to be!
Jonathan Cox took good care of me from start to finish. He coordinated with other staff members to make sure everything about my ordering and purchasing process went smoothly.
I had to get my sales person, Sammy, to get the appointment scheduled, got no information about what all was checked, and they didn’t reset the tire pressure sensors after rotating the tires. They were quick though.
Great place to buy a vehicle. Brad B. really helped me out in finding a truck.
Friendly staff
I've always loved
Great Job!
These guys are great, taken my car in a couple of times and they have checked out my issues with a smile on their face. I know that when a big ticket item happens to my car, I will be taking it back to them.
The service department did a great job on my oil change..
Great service! Used their Chev service dept for the first time and will continue to go back! Asked great questions about my car and after diagnosing the problem they called to discuss the issue and fix!
I highly recommend Mrs patience Adamson to everyone looking for Forex and Bitcoin trader. Words can't describe the wonderful work you did on my trading account, I am delighted I trusted you and gave you a chance to help grow my $1000 in to $15,000 in just a week, Patience my family and I are forever indebted to you for the financial stability you brought to our home, I advice the entire public to invest with Mrs patience Adamson contact her via WhatsApp: +13236286419 Email:[email protected]
Steve worked with us and he was great. Second time we have purchased a truck at Serra working with Steve both times.
Bought parts only but they were nice.
Every need was met
Bryan was great.
On time and efficient.
Appointments are easy to make. The staff is usually friendly. Free WiFi and tv!
Went to test drive a new vehicle and ended up with a brand new Canyon. Absolutely love it.
Thank you for being so kind and friendly.
I bought my vehicle from this business a couple of months ago. I highly recommend Mr. David. He is honest and is an excellent salesman
They finished in a timely manner
Associates were pleasant and the dealership was clean. The waiting area was not especially inviting, but was clean with seating that was adequate and in good condition.
Vince was very pleasant and made my vehicle purchasing process enjoyable. I will recommend Vince and serra Chevrolet to anyone looking to purchase a new or used vehicle.
They did a very good job
Friendly. Answered my questions. Fast. Great job
we went up and down but we got there Thank you very much
Very Nice folks!
Very clean, family friendly dealership.
Muy rapido el cambio de aceite lugar de espera. Cafecitooo calientito
They didn’t provide me with a loaner car which was very upsetting because we had to take two cars to drop one .An hours drive
Very professional,on time and the office staff was very courteous
I did not have to wait too long , about 45 minutes. I am satisfied with my service.
Excellent. In and out in a timely manner with no appt.
In and out with oil change 30 minutes...
Absolutely outstanding customer service! They took care of me after another dealership provided me with the worst customer experience imaginable. I appreciate the customer service, efficiency, and professionalism! Mark and Sammy were my salesmen.
Definitely recommend!!! We talked to Clint (coke man) the night before and he had everything ready to go when we got there the next morning. He was very nice and helpful. He helped me get everything set up (WiFi, Bluetooth for phone and OnStar)
Looking for replacement of wrecked vehicle.."bow tie" was our sales person. Was quick to help us and showed us all they had within our needs. Were still looking ...just not sure for our end result...try them!! In Jackson Tennessee
What an absolute wonderful experience. Jonathan Cox was the most amazing salesman. From the attention to detail to driving off the lot it was a wonderful transaction. Set on the front porch amd made the deal like the old days amd it was a refreshing change of pace. Felt like we was among friends from sales to finance. For a hassle free buying experience go see Jonathan amd tell him you want the front porch experience. You won’t regret it .
Johnathan was very helpful and friendly
I really can't say anything but great things about Serra Chevrolet in Jackson Tennessee. I bought my last two vehicles there and I have not been unhappy either time.
People are nice and competent. Very comfortable waiting area. Never had a problem.
The work was performed on time and the results were perfect. Wilson made sure all of my issues were addressed.
i went to get an oil change and my appt was At 10:30 and they have become about 25 minutes
The gentleman in the service department was very informative and appreciated! I have had no issues at all from the start of purchasing my vehicle until now. The most friendly and non pushy car lot I have ever visited. A+ all around!
Joe Rice took my truck for me to the dealership to be serviced and returned my truck to me the same night. His outstanding customer service saved me a trip to Jackson! Thanks Joe!
Lovely
👍
Phillip and Jason were the best!!! I would not deal with anyone but them. Phillip knew the vehicle and was so kind when he showed me all the details of my Buick.
Great experience and very smooth transaction! Everyone is friendly! Go see David Damron for your next vehicle!
Work on both our vehicles. Nice and not long.
I have bought several trucks over the years and they have always taken care of my needs.
The staff was very friendly and serviced my suv in a timely manner.
Love doing business there. We have bought 6 or 7 vehicles there. Serra is the only place for us. Each experience has been great. Steve is awesome He is helpful, always does what he says, always returns calls. Highly recommend Serra!
Great experience and the service guys were nice and courteous. Kept us informed of what was going on throughout our wait.. didn't wait too long either .
When I made it to the dealership it was SUPER BUSY. I was amazed as to the professionalism of the staff and the service that they provided, not just to me but the customers before me. Left the dealership feeling confident.
I usually don't have oil changes done at a dealership, but because this one was free with the new purchase of my Traverse I decided to give the dealership a try. I was completely impressed. It only took 30 minutes to get the service done and I was on my way. And the service was done very well. I will definitely be getting my regular service done at Serra from now on!
My wife had sparkplugs put in her car.
Polite, concerned, and knowledgeable people. Quick, efficient service. Delivery better than promised.
The people are great to work with.the availability of parts are slow to come in..But thats everwhere i farm full time and its hard to get parts for tractor and equipment....maybe some day it will get back to a normal...
The Goode Family: We had the best car-buying experience EVER! Jonathan Cox will be our "go to" guy for all of our future car buys. He worked tirelessly to find us the right vehicle...and he delivered! Jonathan went above and beyond to make sure that closing the deal was painless, time efficient and fun! I never felt pressured and he didn't "hover" during the whole process. Matter of fact, we think we have found a new friend for life! What a wonderful asset he must be to Serra Chevrolet in Jackson TN!
Quick and professional
Great salesman and fair prices
Service Department with oil tire and lube was on point! My main contact guy made my appointment over the phone, setup all needed work for my Denali at its current mileage, and had shuttle ready for me right after turning in my keys. He also called to verify more needed work and that my vehicle was ready.
I want to say thank you guys in the service department, a special thanks to Mike!!
Tammy was wonderful! She helped us through the process of buying our Equinox. We were pleased with everything. Only thing that would have made the experience better was getting to drive my vehicle home that day. Excited for it to be delivered this week! Thanks again Tammy and Serra Chevrolet.
Everyone we came in contact with was courteous and professional. The service manager, Kevin Knipper, was very friendly and kept us informed thru every step. Very satisfied with our service experience.
My experience is that they are straight.
Great people
I have been looking for a specific 2021 GMC Sierra Denali for quite some time, The availability has been restricted due to a computer chip manufacturer's facility destruction by fire earlier this year. A problem with my existing vehicle is what brought me into the dealership (see my Donnie Hatcher review). I was heading home from a disappointing experience I had in Brownsville, when I decided to stop at Serra Chevrolet in Jackson and get my truck looked at. As I was speaking with Stephen Woods (a Service Agent) The Service Manager walked up and said he would look at ...
Very pleasant and friendly. This is my 3rd time buying a vehicle. I have recommended several people to buy there as well. Thanks for the great service and deal.
We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you ...
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