Customer Testimonials
Great experience and vehicle running very smooth
It was a very good experience. Everyone very knowledgeable and nice and made us very comfortable made everything easy and convenient for us.
all was ok
I was broke down out of town. They got me in super fast and helped me as best they could . They did a great job and I think they love my train horn. 😂
One of the best experiences purchasing a new vehicle ever.
I enjoyed my recent experience with them advising me of the 90,000 miles inspection and everything else I needed for my 2015 Buick Lacrosse which is a Pre-Certified Owned vehicle
Great Service!
In and out in less than 30min. Awesome
Everything went so smooth. Ray Rohdy was great! I didn’t feel pressured or rushed. He found me what I wanted and in my price range. He and Jared worked closely together to make sure I could afford my payment. Jared laid out and explained everything I was signing. The whole process was g
Very nice and knowledgeable staff. Would recommend.
Don Henning was very professional and accommodating. Excellent customer service experience! I would definitely recommend Serra as a dealership with Don as a salesman.
I had a most satisfying car buying experience with James Hurt, Jr. providing the expertise to make the purchase smooth and rewarding. Please consider him for rapid advancement within your organization.
great place to make deals great sales person (phillip mcnight) always enjoy deal with him "SERRA JACKSON" , this time not seal the deal , but hey maybe later, thanks to everybody there.
Since I arrived early due my doctor's appointment ending early they worked me in while I waited, which made me get finished in Jackson early.
Every thing went great ☺️. Excellent sales man
Sales representative understood the specifics of a GM employee price transaction and was very knowledgeable about that as well as the specifics of the vehicle. They suggested a home delivery since it was a straight sale with no trade-in. This offered me a great convenience in time and logistics. The drivers that did the delivery were courteous and professional. Most of all everyone did what they said they would do and when promised. I am very satisfied with service, attentiveness to my needs, and response I received when I first called the dealership inquiring about the vehicle purchased.
The employees were courteous and the atmosphere was very comfortable.
I bought a 2021 Traverse. It was not ready and I was provided a vehicle until it was ready.
Had great experience Courteous, polite attentive to problems and concerns They really care
Great saleman. Really took care of us. During us signing paperwork he brought me my favotite drink. I hsve never had great customer service like that before. A lot of people could learn from.him.His name was Jackson
Salesmen are very helpful and knowledgeable. No pressure sales. Would recommend Serra to anyone looking to purchase a vehicle
Great experience! Tina Mosier was a great help and answered all the questions I had. I will definitely recommend Serra and Send my colleagues to Tina in the future.
My shopping experience was excellent, this was my second purchase from Serra, and i would definitely come again.
Fast and friendly service.
My wife and i both were very pleased with the way we were treated by everyone at SERRA.They were all very professional,no pressure tactics.Everyone was concerned about what type of vehicle we were interested in.Steve was very helpful,answered all our questions he was a people person .Steve is an employee that SERRA should appreciate.The manage- ment and everyone at SERRA were all so kind and friendly. Frank and Carol Frye
It was good. Didn’t have to wait long.
Great place to buy a car. Customers service is amazing
It was good
My salesman (Mike Fisher) was amazing
Great customer service
Bought my first vehicle here and the process couldn’t have gone smoother. Mark, my salesman, sent every picture I asked for, down to specific angles and then some. I was nagging and he was helpful. Vehicle had small defects and they fixed them for my purchase without hesitation. I bought out of state and he was extremely helpful with drop off destination and date. The vehicle was used and had a small electrical issue. I took it to my local Nissan and Serra of Jackson took care of the payment for me. Shout out to Brad too of SoJ ...
Routine oil change, performed quickly and at a reasonable price. Staff friendly and waiting area comfortable. Very much appreciated.
Best experience my wife and I have ever had buying a new vehicle. We drove 2hrs because they had the best inventory I could find in the country. Had no clue we were fixing to have such a hassle free customer experience. Ask for Griffin he beats the managers down to great prices!!
Very professional and warm greetings from service staff and technicians. I've made 2 purchases from this dealership and have had wonderful experiences.
Friendly and knew their stuff
I went for my first service since buying by Equinox and they were quick to get my car done. Only issue I had was getting to cashier and they tried to charge me for my free service. Issue was handled and I didnt have to pay.
The dealership was excellent My salesman Don Henning was a very courteous and polite giving details about my purchase and took the time to show how my features works and how to set them up . I would highly recommend this dealership
The team was very flexible, willing to work with my schedule. I appreciate the time they took to make sure my needs were met. Thank you.
They got me right in and didnt take long to do it.
Simple. No hassle. Easy purchase. Got exactly what I wanted.
Went to get my first service done . The service was fast and accurate they left me a note thanking me for choosing them.
I won’t go anywhere else when it comes to the purchase and service of my vehicles than Serra in Jackson. Philip Brantley is a down to earth, no pressure salesman who listens to your wants and needs. I highly recommend your next purchase to be at Serra Chevrolet in Jackson.
My wife Monique absolutely loves bringing the family car here for service Ray Cherry is the best any make or model he is the king !!! And I work here - that’s saying something Great place to service your car
Came in to have my 2017 Chevy Sonic serviced and could not be more pleased with the experience and results. Danny P. was so kind giving me updates on my vehicle and double checking to make sure I had transportation during the repair. I am also impressed with the great detail of the diagnosis and repair of my Sonic's thermostat typed out on my receipt. Because I am one who appreciates detailed explanations, this made me very happy. My experience here was great, so I highly recommend going here for repairs.
Car had problems 24hrs after purchase. Chevy team took care of car and me.
The easiest car buying experience for us. Great staff and great salesman. Ray went above and beyond. Highly recommended! We will back again
I’ve bought about a dozen new or used vehicles. This was by far the BEST NO PRESSURE sales experience. I worked my deal with input from my salesman “Sammy” the sales manager (usually the nymph who hides behind the glass) and finance. Before I sat in the “signature cubicle of hell” I had my terms, RATE and payment. My trade was within $1,000 of Tru Car suggested and the initial offer on my GMC was less than Tru Car quoted. Do your research and and expect to be close at Serra Jackson!
easy to make appointment
The salesman Joe Rice made me feel very welcome, comfortable, at ease, and treated me like I was old home folks. There is an air of trustworthiness from him. He was very knowledgeable and had most of my questions answered immediately. The few questions that was not he called others to find out. His feedback was positive.
excellent service
Went very good
The experience was great got me in and out in a timely manner.
It was good just had an oil change
Joe White provided impeccable customer service! He stayed late and came in early to get us the perfect vehicle for our family of 9 - a GMC Savanna Explorer Conversion Van! We are SO excited and love it! We drove almost 5 hours to get our new ride and it was worth every mile!!
Bryan Borders treated me like a person he had know all his life. The staff was very courteous and respectful.
Love that I’ve don’t have to wait long,
I have purchased 5 new and 1 used vehicle from this dealership over the past 8 years. I can’t say enough good things about everyone. This place feels like family to me. The dealer owner cares about his customers and about the people who work there. This attitude is contagious at Serra and it shows in all departments. I have never had an issue that was not promptly addressed. Serra of Jackson is my go to dealership. I’d highly recommend them to anyone looking for an honest and trustworthy car dealer.
Professional and speedy service
WE ENJOYED OUR EXPERIENCE WITH OUR SALESMAN, (PHILLIP) HE MADE OUR VISIT ENJOYABLE AND IF I CAN SAY THIS, "FUN"
As this was my first visit to Serra of Jackson's Service Department I was a bit uneasy. I arrived a bit early for my 12:00 p.m. appointment. Since one of the two Oil and Tire Rotation Lines was vacant I entered anyways. Immediately a service man ran to my car and asked if he could be of service. I told him I needed a Oil Change and handed him starter remote. He said he would handle everything and escorted me to the waiting area. Once my vehicle was finished the cashier called my name and quickly and professionally took ...
Appreciate having 8:00 app't on Friday, August 28, changed to Monday, August 31. This was done at last minute's notice (7:30 a.m.) due to severe weather and I live out of town. Gentleman I spoke to on phone was understanding and accommodating to change app't to day I requested. Repair and other service done within time frame (3 hrs) I was told it would be. Thank you.
Always a wonderful experience!! ZERO Complaints!!! First and ONLY Option
Professional, fast, polite with no problems
Just purchased a vehicle from Serra last week. Customer service was excellent, and everything was explained thoroughly. Mark was very professional and nice to work with. I love my new car!
Always a good experience
I was looking everywhere for a vehicle I had been wanting for a while and they had it at a reasonable price. The service was great.
Good service and explanation on service performed.
Could not of had a better experience! Steve N. Went above and beyond for us trying to find us a vehicle in our price range. Everyone there is so helpful and nice! Highly recommend!!
James Avril is the best fleet dealer I have ever worked with and always my first call when needing vehicles!
Great customer service. The whole staff were very friendly. The whole process from the time we arrived until we left moved very smoothly and quickly. They have a huge selection of cars.
Great customer service. Everyone is professional. Would recommend
We were hundreds of miles from home towing a large fifth wheel when it appeared we might have lost the transmission to our GMC 3500HD. We limped in on Easter Sunday night to wait for service to open in the AM. Caleb took us right in, ran the diagnostics, explained the issues and had us back on the road within an hour or so. So very grateful to have found an honest, capable service department. They also looked at a secondary issue for us and were very helpful. We could not have asked for better service. Thank you Serra...you ...
A trip to Kentucky led to one of the most remarkable experiences we have ever had in having a car repaired. It was a noise in the right front wheel of the 2013 GMC Acadia that took us to the Serra of Jackson Tennessee car dealership where we met service writer Melissa "Katy" Robinson. She listened to my concern, then took the information and guided us to the customer service waiting area while a mechanic checked out the car. It was not long before she told us it would take about three hours to repair the vehicle. (They had ...
I bought a new truck here. I told them I would pay the invoice price for it, but no more than that. I had looked on the Internet and knew pretty well what that would be. They did a search for the type truck I wanted, and came back with about a dozen. We looked thru the sheets on them, and they called the dealer that had the one that I wanted. It was late afternoon by then, but they had it there the next morning.<br>I was very satisfied with the price, and did not have ...
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